Shipping policy

Shipping Terms & Limited Liability Agreement

Effective for orders placed via REICO’s official website, authorized sales agents, or written purchase agreements.

Important Notice

This shipping policy applies exclusively to the Free Global Port Delivery option. For orders placed under the Self-Shipping Option, the Buyer shall bear full responsibility for freight, customs clearance, and final delivery. In such cases, REICO’s liability is strictly limited to FOB (Free on Board) responsibilities at the specified origin port.

1. Scope of Shipping Services

REICO shall provide basic international shipping services to the nearest major commercial seaport, mutually agreed upon by the Client and REICO. Unless otherwise specified in writing, the quoted price shall include:

International ocean freight from Malaysia, China, or Singapore (as determined by REICO);

Marine cargo insurance;

 

Standard export customs clearance at origin port;

Assistance with destination customs clearance procedures (if applicable);

 

Port-related surcharges up to a maximum of USD $500.

Any fees or services not expressly listed above are excluded from REICO’s delivery obligations, unless separately agreed in writing.

2. Exclusions and Customer Liabilities

The following items are not included in REICO’s delivery responsibility:

  • Inland transportation beyond the destination port;

  • Port charges exceeding USD $500, including terminal handling, demurrage, reefer power, or temporary storage;

  • Special permits or regulatory clearances beyond standard customs procedures;

  • Late pickup penalties, warehouse transfer fees, or bonded storage costs.

Any such charges shall be the sole responsibility of the Client, who must settle them directly with the relevant port agent or customs authority.

3. Customs Clearance and Compliance

REICO undertakes to assist with standard export and import customs procedures as part of the Free Global Port Delivery. However, any import duties, VAT, or regulatory costs imposed by the destination country shall be the sole responsibility of the Client, unless otherwise agreed in writing.

However, REICO shall not be liable for any delays, penalties, or additional costs resulting from:

  • Destination-specific license, permit, or compliance requirements;

  • Enhanced or random inspection procedures;

  • Delays due to incomplete, inaccurate, or late consignee or documentation information supplied by the Client.

4. Force Majeure and Shipment Cancellation

REICO shall not be held liable for non-performance, delay, or partial delivery caused by events beyond its control, including but not limited to:

  • War, terrorism, embargoes, or trade sanctions;

  • Port congestion, natural disasters, or public health emergencies;

  • Government intervention, labor strikes, or customs policy changes.

Under such circumstances, REICO reserves the right to cancel the shipment without penalty or compensation. All payments made shall be refunded, less any irrecoverable costs incurred prior to cancellation.

5. High-Risk Port Surcharge Policy

For deliveries to high-risk destinations (including but not limited to West Africa, South America, and select Middle Eastern ports), REICO reserves the right to:

  • Review and adjust actual freight quotes at the time of shipment;

  • Request an additional surcharge if total shipping costs exceed USD $3,000 per 40HQ unit.

Failure by the Client to remit such surcharge within the required window shall release REICO from any liability for shipping delays, forfeited bookings, or demurrage.

6. Estimated Transit Time Disclaimer

Any transit times displayed on REICO documents, websites, or marketing materials are non-binding estimates, based on historical averages. These are provided for reference only and do not constitute a contractual commitment.

7. Client Acknowledgement and Consent

By confirming an order (whether through written communication, deposit payment, signature, or online checkout), the Client is deemed to have read, understood, and accepted all terms stated in this agreement. Failure to raise objections prior to shipment shall constitute full acceptance.

The Client is responsible for reviewing the most up-to-date shipping terms before payment. Verbal or informal modifications shall not override this written agreement.

8. Demurrage and Port Storage Responsibility

If the Client fails to retrieve goods within the free time allowed by the destination port, all demurrage, port storage, and related handling charges shall be borne exclusively by the Client. REICO will not mediate in fee disputes between the Client and local port agents.

9. Right to Amend Port Coverage and Fee Limits

REICO reserves the exclusive right to update the list of eligible free delivery ports and adjust the port surcharge coverage cap in response to international freight market fluctuations, fuel costs, or regional congestion. These updates shall apply to all future orders unless contractually fixed.

Changes to coverage or surcharges will not apply retroactively to confirmed and fully paid orders.

10. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of Hong Kong SAR, unless otherwise agreed in the Purchase Agreement.
 In the event of a dispute, REICO may appoint a neutral arbitration panel or pursue resolution through the competent court located in its place of business.